PAPAYA IMPORTANT INFORMATION
Checklist – Please complete prior to 1st day of work
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DocuSign the I9. Send the required documents to hr@papayalmd.com (e.g. Social Security Card, Driver’s License, US Passport)
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Download Paycom on your phone and log in
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Download eMentor on to your phone and log in. Watch the videos on the eMentor app.
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Download Deputy on your phone and log in
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Download the WhatsApp
If you have any questions on any of these, please call/text 516-788-6696. You will not be scheduled for work if these are not completed. If you show up to work without completing this, you WILL NOT be able to work for the day.
Contact Information
Call or Text Papaya HR – (917) 423-7005 or email hr@papayalmd.com for
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Changes or updates to work schedules
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PTO
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Work verification
Call Dispatch Phone – (516) 613-0770 for
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Delivering or on the road questions
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Route completion
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Accidents/tickets/ any other on the road incidents
Scheduling
1) Having a reliable driver is the #1 quality we look for. If someone does not show up to work, we get penalized by Amazon and the team gets more packages to deliver. An unreliable Driver hurts the entire team.
2) We will send out the schedule on Wed every week for the following week. Make sure you confirm your shift on Deputy by Friday 5pm. If you don’t confirm your shift, you will be taken off the schedule or sent home. If you can't show up, you can decline the shift.
3) An unexcused call-out is when you tell us you can’t come to work after 11am the previous day, and you do not have a medical reason. Drivers who have an unexcused call out will get a 1-day reduction the following week. Drivers who are no call/no shows will get 2-day reduction in their schedule.
1st Call-Out - Warning
2nd Call-Out- Reduction in Workday
3rd Call-Out - 1-week suspension
4th Call-Out – Offboard
Frequently Asked Questions
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Parking in Brooklyn
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Double parking is OK
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Do not park in No Standing, Fire Hydrant, Bus Lane, Bicycle Lane
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If you get a ticket, please bring to Dispatch asap
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For meter parking, use the ParkNYC app in the rabbit
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Adding Gas
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Address: 2121 Forest Ave, Staten Island NY
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Only add Regular Unleaded Gas
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Do not put Diesel
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See clerk inside and provide 1) Mileage, 2) Pin
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Fill up tank if it is less than halfway, either before or after.
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There are NO gas stations in Brooklyn
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Punching out and in for lunch
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Clock out and in 30 minutes every day for lunch. It is mandatory and audited by Amazon.
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Seatbelt
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The seatbelt score is the number of times you do not wear the seatbelt while driving. The proper sequence is to turn on the vehicle, click the seatbelt and then start driving. Amazon also measures the number of seatbelts off so make sure when you stop, you unclick the seat belt and turn off the vehicle. Amazon is tracking your score so if you get notified again, you will be written up.
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Keep the car clean
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At the end of the route, make sure you take out all your garbage. Be courteous to others
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Smoking is prohibited in the vehicle.
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FICO score
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FICO is a measure of how you drive: fast acceleration, speeding, braking, distraction, cornering and reversing (90% of accidents occur when reversing).
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Make you watch the videos on the eMentor app
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Delivering
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When notes say “Do Not Leave Unattended”
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Text customer 1x, Call the customer 2x
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Bathroom in Brooklyn
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Dunkin Donuts, CVS, Rite Aid
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Restaurants – Shandar, Pakiza, Bolla Market
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Accidents
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If you get in an accident, call Dispatch immediately
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Take at least 4 clear pictures of the accident area
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Take 4 pictures of the other parts of the vehicle
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Take a picture of the Registration, Insurance, License Plate and Driver’s License.
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Text dispatcher address and time of accident
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Get their Name and Phone Number
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Be prepared to write a statement when you RTS
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Do not charge your personal with the battery pack, you will need it for the work phone
Definitions
Delivery Completion Rate (DCR): The share of packages dispatched to the DA which are delivered to the customer (and not returned to the station). Thresholds are set at the station level. DSPs and DAs who earn Fantastic for DCR typically achieve a DCR of greater than 99.0%, although the threshold varies by +/- 0.5% due to differences in historical delivery difficulty levels.
Seatbelt Off Rate: The average number of times per route your drivers did not wear their seatbelt. It is calculated as the total number of ‘seatbelt off instances’ your drivers incurred for the week, divided by the total number of routes your drivers completed. A ‘seatbelt off instance’ is any time the vehicle accelerated faster than 6mph and the driver’s seatbelt was not buckled. This metric is currently only available for Amazon-branded vehicles which have fully functional hardware for measuring seatbelt clicks, and does not factor in non-Amazon-branded vehicles or vehicles without supported hardware. Note that because of this, the “Trips” count shown in the eDriving portal may not match the number of trips we used to calculate score, since we factor out vans without seatbelt sensors. The Scorecard is your source of truth for your Seatbelt-Off Rate. For the safety of your drivers, Amazon has zero-tolerance for your drivers not wearing their seatbelt. DSPs earn Fantastic for this metric by achieving a Seatbelt Off Rate less than 0.1 for the week. This threshold is temporary, and we will be adjusting it in early 2020 to more closely align with our zero-tolerance stance. Amazon has no tolerance for seatbelt misuse or tampering and will be adding additional signals in the future to account for improper seatbelt usage.
Delivered Not Received (DNR): Number of packages DA marked as delivered but the customer says they did not receive it. Make sure DAs never deliver to a mailroom unless specified in customer notes or there is an attendant that monitors it. Also, if there is a household member present, DA still need to take a picture on delivery.
FICO: This metric is a composite potential indicator of a driver’s safe driving behavior. The metric is measured by analyzing indicators of how your drivers operate their vehicles, such as Harsh Acceleration, Braking, Cornering, Cellphone Distraction and Speeding. The metric is a weighted average of all driver’s eDriving Mentor FICO® scores at the end of the week, converted to a 0.00 - 4.00 score where a higher score is better.
SSE: It is critical that the DA travels within posted spped limits for their safety and the safety of the communities they serve. The speeding event rate is the number of speeding instanced incurred by a DA per route. A speeding instance is speeding 10 miles per hour (MPH) or more for roughly one city block.
Punch Request – When you forget to punch, follow these steps
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